You may have hesitated to order hookah or shisha supplies online from a non-Canadian vendor before. Many things can go wrong, days of waiting can feel like eternity and duties always catch you by surprise, especially when you thought you got a good deal on a shisha pipe. The alternative is to order from a Canadian vendor and that also had its downsides. That’s one of the main reasons we launched the Shisha Nova Canada online hookah shop. Since then, we’ve been Canada’s most trusted hookah and accessories vendor. We won’t just take credit for that without any social proof. See for yourself what our valued clients have to say about us and our products here & here. Without further ado, here are the 15 reasons why Shisha Nova will make your online shopping experience a breeze!

Authentic Products

You will not find counterfeit clones of any hookah pipe or accessory on our website. Period. We respect the work of our suppliers and other brands and do not support counterfeiters. Some people may argue that for some items it’s the same product for less. That’s true, however they don’t have the research and development costs that were necessary to invent that product in the first place. They also might use lower grade or untested harmful materials. Counterfeit products hijack the hard work of dedicated brands and take away the profits that would normally go towards product R&D. This prevents newer more innovative products from being released as a result.

Some of the brands we carry have even gone out of their way to add us as authorized re-sellers of the products they manufacture. You can see our website listed on Kaloud’s official website here as an example. This is an important factor to consider when shopping for hookah products online as non authorized re-sellers may have been able to source authentic products, but are not recognized for manufacturer eligible warranty claims. By providing your Shisha Nova invoice receipt, you will be in good hands if a warranty eligible defect takes place down the road. This is true for many of the brands we carry. If there’s something the manufacturer can’t help with, Shisha Nova Canada is always willing to help find solutions.

Honest & Consistent Pricing

Before we dived into the online hookah market, we were supplying many of the websites who were already here. What we noticed was pure extortion level pricing on the same goods we supplied. Disposable hoses being sold for as much as $15 for a single unit. Take a look at this product listing. The hose on the right is 50% off and still overpriced, should we be thankful for this discount or something? Even if Prime shipping fees were included in the price, this would still be a rip off.

Thats an extreme case but nonetheless an example of what goes on in this industry when vendors are left at their own will. More frequent examples would be items such as Aeon hookah pipes being sold for $50, $100 or more over the MSRP (manufacturer suggested retail price). If we ever decided to stock Aeon hookah products, remember this article, because prices will come crashing down as if it were a Zellers warehouse clearance sale. You will only see websites trying to price lower than us when it is beneficial to them, not the consumer. That is why we came in to this game with a very strict rule to hold ourselves accountable:

“all products must be sold at or near the manufacturer MSRP, unless it is not sustainably possible due to cost factors beyond our control“

If it’s not close enough to MSRP, a quick coupon code will get you there. We’re proud of this rule and we know what sort of difference it makes. We are not here to get rich over night. Attempts to make quick profits on single sales is not good business and unfortunately not enough business’ in the Canadian shisha industry get this.

Quality Inspections

Look, we’re not always perfect and neither are the brands we carry. What we’re trying to say is that no product is free from the possibility of having a defect or missing part. When possible, and especially when suspected, we open items before shipping to make sure everything is intact and accounted for. For example, someone last year ordered a hookah and the valve ball was missing. The reason? The manufacturer’s assembly line accidentally did not install one. After this single complaint, for every order containing that product, we’ve been checking to make sure the valve ball is intact and shipped out the first time. By doing this we avoid having to send one separately and making the customer wait longer than necessary to use their purchase.

Quick Turn Around

When you place an order with Shisha Nova Canada, your order goes out the same or next business day depending when your order was placed and where its going. If you’re local, you might even have it delivered the same or next day regardless of it being a week day or not. We’ve seen complaints of other vendors taking a week or longer to ship out some items. This is understandable if it is due to circumstances beyond ones control. If a delay is to happen, we would proactively reach out to inform our clients that their shipment may not arrive on time and provide the reason why.

Transparency

The team here at Shisha Nova Canada understands the value in integrity and how a little bit of it can go a long way. When a customer purchases something online, there are lots of unknowns. We do our best to let you know exactly what’s included with each product. We do not use misleading photos or try to sell non existent value. You get what you see.

If there is an issue with getting your order ready, we’d prefer to let you know and give you options to resolve the issue. We won’t send you the wrong colour just because we didn’t feel like it was necessary to bring it up with you first. Here’s another example, if we have a pre order open for incoming items, it’s possible the arrival date may be delayed due to unforeseen events. We’d prefer to contact the customers who pre ordered and make them aware of the issue and what caused it. This way, the customer knows what to expect and is not left in the dark when the ship by date has passed and no tracking number has been posted.

Accountable

You won’t know this unless you’ve experienced it… and it sucks. You get your package and something is wrong with your order. Maybe the wrong colour was sent or a piece is missing or not connecting properly due to a defect. We’ve seen first hand, vendors not wanting to hear about the problem or worst yet, they might even blame the customer for it.

We take pride in making sure your order is as advertised and ensuring that you are able to enjoy what we have made available and delivered to you. After-all it was our decision to sell you the product in the first place. It only makes sense that we follow through with delivering what we said you would get. We’ve seen some customers feel burdensome in bringing forward their issues. We don’t ever want a Shisha Nova client to feel like they are inconveniencing us. We urge you to let us know when something is wrong, we want to correct it!

Fast & Free Shipping

We understand the excitement involved with purchasing new hookah pipes, accessories or anything else online for that matter. There’s a rush of anticipation with every order and we feel it too! If we notice it doesn’t cost much more to expedite your order and it means you’ll have it before the weekend as opposed to after, we’ll pay the extra amount out of pocket so that you get to enjoy your order sooner. That’s in addition to always making sure your order leaves our warehouse AS SOON AS POSSIBLE!

Here’s an example:

If its a pre ordered product and the supplier shipment comes in on a Thursday afternoon, we will literally rush pack all the orders, starting with the ones that have a higher chance of getting delivered before the weekend and personally drop them off to the shipping carrier’s distribution centre. We even do this with normal orders placed later in the day when we can. Shipping cut off times are no stranger to our dedicated fulfillment team. We know how to get your order delivered as soon as imaginably possible.

Orders exceeding $150.00 CAD, are eligible for free Canada wide ground shipping. See the interactive map below for shipping times by province. Our shipping & warranty page covers more specific details and commonly asked questions.

No Duties

No explanation needed here. Canadian and US customers don’t pay duties on orders from Shisha Nova Canada.

Carefully Selected Inventory

Does having it all really matter? How do you filter between the good and bad? Our objective is not to offer the most hookah brands possible. It is to offer the most well respected and high quality brands possible; while staying consistent in maintaining stock and keeping up to date with new releases. This is not to say we don’t make mistakes, we’ve had to remove brands that became outdated or showed signs of poor quality in the past. However, we do our due diligence before bringing products in and make sure they will be able to test against a high standard of quality.

We carry a good eye and taste for premium quality goods and have supported many reputable brands in their early days such as Olla Bowls. Unfortunately brands do not always keep to their ways and sometimes we are forced to part ways. Khalil Mamoon is an example of this and through the years, as their production increased, their quality took a dip. That is not to say they have not stayed relevant in the market or stopped making well performing pipes. With the rise of modern hookahs, the benefits did not outweigh the cons of importing their full line of products. We would prefer to focus on brands that offer better performing pipes, with cleaner packaging and more functionality. Innovation exists for a reason and it is our job as a vendor to stay up to date with changes in the industry so that you don’t have to.

Wholesale Distributor

We distribute shisha products to many stores and lounges across Canada. Why does this matter? It means we import our products and don’t deal with 3rd party suppliers. As a result, we keep our cost as low as possible and pass the savings to the consumer. It’s also the reason why we are able to sell some products at the same price you see on the manufacturers website. Shisha Nova Canada ensures all of its wholesale clients have enough margins to stay competitive, without the need to sell products above the recommended retail price.

20+ Years of Industry Experience

We’ve been importing and running trials on new products for years. We have a good idea of what works and what doesn’t work. We know value when we see it. Combined with that knowledge, we use our experience to source products that will bring value to the end consumer in the best possible way. We’ve seen products that are hyped up and over valued become praised; while more practical and affordable products with the same or better performance are unnoticed. We don’t waste our time chasing hype. Instead, we bring value to the table and our clients have come to realize that through the test of time.

Accessible Support Staff

Come one come all! We are available. Phone, text, WhatsApp, Instagram, Telegram, Reddit, you name it, we’re there and ready to assist you. Message us on our website chat at 2 am, if someone is up, they’ll be answering you and helping you get the answers you need. Contact us today!

Post Purchase Support

None of what we’ve said matters if we can’t help you when an issue arrises. Especially after we’ve collected payment and delivered your order. We will always have your back on our guarantees even when you are past the buying stage. Obviously, we are not going to assume responsibility for user inflicted error such as a broken hookah base. However we will still help find solutions to problems in cases such as these. In the case your product is defected or not performing as intended, Shisha Nova Canada will by all means get you the support you need and assume responsibility without delay.

Well Trusted

When we first started this brand, we held firm to our core values and beliefs. We had no way of proving them to potential clients without the help of time and more importantly, your trust. Today, we are pleased to carry the reputation that we’ve built. As a result, we have become well respected by our clients and suppliers. You can find testimonies regarding our store here and for our products ici.

We hope you’ve enjoyed this read and have started to see the value we strive to bring forward. Please feel free to leave a comment below and suggest any topics you’d like us to cover next time!