At Shisha Nova, we are dedicated to providing our customers with exceptional value. Our Price Matching Policy is designed to offer you the best possible deal when shopping with us.

Policy Overview:

We are pleased to offer a Price Matching Policy that allows you to match prices with legitimate online vendors. If you discover a lower price on an identical product from another online vendor, we’re here to help. However, there are important details to be aware of before requesting a price match.

Conditions for Price Matching:

  1. Product Identity: The product you’re requesting a price match for must be identical to the one available on our website. This includes brand, model, size, color, and other relevant attributes.
  2. Legitimate Online Vendor: The competing online vendor must be authorized and legitimate. We reserve the right to verify the vendor’s authenticity.
  3. Proof of Pricing: Initiate a price match request by providing proof of the lower price from the competing vendor. This could be in the form of a screenshot or a link to the product page displaying the price.
  4. Stock Availability: The product should be in stock and available for purchase at the competing vendor at the time of your request.
  5. Shipping Considerations: We guarantee price matching on a product basis. However, for orders requiring shipping outside of North America, we cannot guarantee matching shipping options. We will consider the total price, including shipping, if it results in a lower overall cost for you, as long as it is reasonable for us to do so. “Reasonable” considerations include shipping method, delivery timeframes, and potential customs or import fees. Our goal is to ensure competitive and satisfactory overall value.
  6. Vendors Outside North America: Please note that we cannot guarantee price matching with vendors outside of North America. However, we are open to considering such requests on a case-by-case basis.
  7. Different Currencies: For international transactions involving different currencies, we will convert the competitor’s price to the same currency for a fair comparison. We’ll use an up-to-date exchange rate to ensure accuracy in our assessment.
  8. Exclusions: Our Price Matching Policy has certain limitations:
    • We do not match prices from auction websites, marketplace platforms, or unauthorized resellers.
    • The policy does not apply to products on clearance, sale, or any special promotions.
    • Price matching is not applicable to bulk or wholesale purchases.

How to Request a Price Match:

To request a price match, follow these steps:

  1. Chat with our customer support team and provide proof of the lower price from the competing vendor.
  2. Our team will review the information and verify the details of the price match request.
  3. Once the request is reviewed and approved, you’ll receive confirmation with the adjusted price.

Policy Modifications:

Shisha Nova reserves the right to modify or discontinue this Price Matching Policy at any time without prior notice. Any changes will be updated on our website.

Contact Us:

For questions or concerns about our Price Matching Policy, please contact our customer support team. We’re here to assist you and ensure a positive shopping experience with us.