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Frequently Asked Questions

FAQ: Part One

Shipping, Delivery & More

Shipping to Toronto and within most parts of Ontario and Quebec take one business day to deliver. This means you will have your order the day after it is picked up by the courier at our warehouse. Orders are typically packaged and shipped the same or next business day of your order being placed. This depends on the time of the transaction.

View our shipping & warranty page for more information regarding shipping.

Sometimes we need to condense product pages as part of maintenance. For example, all colour variations need to go into one page instead of separate pages for each colour. Our maintenance team re-writes existing reviews from the pages we are deleting into the new pages containing the same product. Our third party verification system will not recognize the re-written reviews and therefore the verified review badge will not show anymore. The reviews made before the implementation of our verification system in 2021 will also not show the verification badge. All the reviews on our website are written and issued by real customers.
Absolutely! We believe in giving you the best deal in town. If you find a lower price elsewhere, start a chat with us and show us the evidence – like a detective with a screenshot! We’ll do our best to match it for our Canadian and US customers. Just remember, we can’t beat someone selling a unicorn shisha – it’s just too rare!
No worries, eh? Canadian and US customers don’t have to deal with any duties on orders (US orders under $850 USD). We’ve got you covered! But if you’re ordering from the moon, you might need to check their customs office.
Who doesn’t love free stuff? To get free shipping in Canada and the contiguous US, all you need is an order over $150 CAD / USD. It’s like winning a prize! International customers, we can’t offer free shipping, but if your order is over $150 CAD we’ll give you a sweet $20 shipping credit on request.
We’re like Santa, spreading shisha joy worldwide! We’ll ship your goodies to almost anywhere on this beautiful planet.
Patience is a virtue, but we’ll make it worth the wait! Delivery times vary, so here are some popular destinations to give you an idea of our cheapest ground methods:
  • Canada:
    • Toronto, Ottawa, Montreal – 1 day.
    • Ontario/Quebec – 1-2 days.
    • East Coast – 2-4 days.
    • West Coast – 4-7 days.
  • United States:
    • New York and most Northern East Coast states – 1-2 days.
    • Miami – 3-4 days.
    • Central US – 2-4 days.
    • California – 5-8 days.
  • International Shipping:
    • 1-8 days.
    • Average 3-4 days.
FAQ: Part Two

All About Shisha

Ah, the delightful hookah or waterpipe! It’s like a magical instrument used to heat and vaporize flavored tobacco. Picture this: the smoke glides through a glass-based water basin, getting all cooled and purified before you take a sweet inhale.

You might have spotted these beauties at your local shisha bar or hookah lounge. But hold on, there’s more! Hookahs have their roots in cultures from around the globe, giving rise to a wonderful variety of forms throughout history. So, get ready to puff some flavors and enjoy the company of friends as you dive into this fantastic shisha experience! 🌬️💨

Like any enjoyable treat, shisha is best savored in moderation! We’re all about good vibes and responsible fun. Smoking shisha can be a social and relaxing experience when enjoyed occasionally with friends. Remember, everything in life is about finding the right balance. So, treat yourself, but also prioritize your well-being and lead a happy, healthy lifestyle to complement your shisha passion.
Hold on, let’s set the record straight on this one! The infamous claim of one shisha puff equaling 200 cigarettes is a myth that needs debunking. Sure, the volume of smoke might seem similar, but shisha and cigarettes dance to different tunes!

Shisha is like a cool breeze – it involves heating flavored tobacco and filtering it through water before you inhale. On the other hand, cigarettes play with fire, burning tobacco leaves along with a bunch of chemicals that create a darker and more toxic cloud.

Now, here’s the fun part – we’ve got some sweet facts to share! Modern advancements in shisha technology, materials, and equipment have led to even more fantastic smoke sessions. Heat management devices are like little shisha wizards, ensuring your tobacco is cooked to perfection instead of being burned.

We’re all about keeping it real and responsible. Shisha can be enjoyed safely, just like a delightful moment in life. We’re constantly striving to provide you with the most up-to-date information and insights to ensure your shisha experience is nothing short of fantastic! At Shisha Nova, your enjoyment and well-being are our top priorities.

Stay tuned, as we have more exciting information and in-depth articles coming your way. We’re eager to share further details on the science behind shisha smoke, the latest innovations, and how we prioritize safety while enhancing your shisha fun! Let’s dive into the world of shisha together, hand in hand, and make every moment memorable!

In some provinces, shisha might be tangled up in the flavoured tobacco ban. But hey, don’t let that stop the party! If you’re passionate about appealing these laws and regulatory tricks, we’re here to join forces!

Contact us, and let’s team up to make a difference. Together, we’ll stand for a world of informed choices and good times. Let’s keep the shisha love flowing and find creative ways to enjoy it responsibly.

At Shisha Nova, we’re all about creating a community that celebrates shisha, cherishes good vibes, and stands for the right to make informed choices. So, reach out, let’s chat, and together, we’ll rock the shisha world!

We’ve got some fantastic nicotine and tobacco-free shisha flavours! But if you’re hunting for classic tobacco flavours, check out your local native reserve. It’s like a treasure hunt, but remember to follow the rules, mate!
You betcha! Check out our “Load Out” section for all-inclusive shisha bundles, including top-notch hookahs, essential accessories, and heat management devices. It’s like getting a shisha starter pack – just add friends for maximum fun! Elevate your shisha experience with our handpicked bundles, designed to cater to all levels of enthusiasts. Let’s get this shisha party started!
Not yet, but hang on, we’re cooking up something exciting! Join our mailing list, and you’ll be the first to know when the flavour party starts!
Ah, the million-dollar question! The secret to big clouds is in the bowl – get a high-quality one! And don’t forget the art of timing, just like a dance move, let the flavour pre-heat and groove before you start puffing. Plus, for that extra magic touch, use one of our heat management devices to get the ultimate cloud show!

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